This device needs its profile re-assigned and updated back to an Assigned state. Exchanging - The device had its device ID swapped.Locked devices remain in their locked state even after the device’s profile is unassigned. Either IT admin can unlock the device or the device end user can input the provided password. Locked - The device is locked in Knox Configure.Updates pushed - A profile update has been pushed to the device, but the device is still processing the update.Failed to configure - Device has failed to receive the profile, or a profile update was not successfully pushed.Configured - The device has successfully received Knox Configure profile or the profile update has been pushed successfully.It must be restarted to configure the device. Canceled by user - The end user has skipped the device profile configuration.Error - A problem was encountered during device configuration rendering.In progress - A device profile assignment has been made and the subsequent device configuration is in progress and pending completion.For example, the device may not have been powered on since a profile has been assigned. Profile assigned - A profile was assigned to the device, but the device is yet to be configured.Unassigned - The device is uploaded to Knox Configure, but there are no profiles yet assigned or a previously applied profile has been unassigned.Device statesĭevices that are submitted to Knox Configure progress through the following states when assigned profiles and configurations are pushed to the device:įor information on a selected device’s unique device details and device log, see Device details and logs. For more information, seeĪssign and deploy a profile to device. Device assignment is the final step in the configuration process, though devices can be locked by carriers and resellers post deployment. Once a profile is configured, it can be assigned to specific Knox Configure managed devices. This image below outlines the Knox Configure deployment process flow: After devices have been successfully enrolled in the enterprise, they receive device profiles via Wi-Fi or mobile data. ![]() Using a web-based console, IT admins create profiles with the device settings, restrictions, apps, and other content to be deployed to groups of devices. A supported browser (Edge, Firefox, or Chrome).The correct firewall exemptions needed to extend beyond your local and protected network domain and securely connect to the Knox Configure server.The appropriate Knox licenses purchased from a Knox Reseller (for commercial deployment).If you are not sure whether your reseller is participating in the program, contact the reseller or a Samsung Sales Representative for more information. Supported phones, tablets or wearable devices purchased from a participating reseller in the Knox Deployment Program. ![]() If that is your case, try installing older versions of the app.Knox Configure portal doesn’t support these special characters:Įnsure they are not used when inputting characters into the portal.
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